Refund policy

Returns & Refunds

At Novelle Collective, we are committed to providing premium-quality hair products and excellent customer service.

Returns

For hygiene and quality assurance reasons, we do not accept returns or exchanges on wigs, hair bundles, frontals, closures, or other hair products that have been opened, worn, altered, or used.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we'll work with you to provide a replacement or refund when appropriate.

Cancellations

Orders may only be canceled before they have been processed. Once processing has begun, orders cannot be canceled.